Vendor Policy

VeeshAfrica is committed to ensuring, coordinate and consistent management of critical vendors as part of its overall management, maintain member privacy and coidentity of members’ information. The policy applies to all vendors and service providers.

Vendor Definition

A vendor sells products or services to another company or a relationship between vendors and Veesh Africa

Policy Statement

5.1. VeeshAfrica will evaluate all vendor’s products and services, negotiate the contract terms before contracting the vendor. Certain businesses will be required to run their own online store.

5.2. Verbal product and services agreements are prohibited. All vendors must provide, depending upon the services and product engaged, a product engaged, a purchase service agreement.

5.3. VeeshAfrica will have online store managers and photographers in the event that a vendor is not able to run his or her own store

5.4. VeeshAfrica will review vendor contact(s) along with will the supporting due diligence if the need arises.

5.5 VeeshAfrica will be responsible for the delivery of products sold on its platform, on behalf of the vendor.

Sales Promotions

If a vendor’s store is not making sales for a period of 3 months, then the vendors are obliged to make self-sales promotions of products but are subject to reviews.

  • Vendor’s sales promotions can be priced at vendor’s descretion..
  • Giveaway promotions for loyal customers.

Return policy 

  • A customer should return the product after 2 to 3 days of delivery.
  • Vendors should fix the product, replace or issue a refund if product is found to be defective.

Billing policy

Commission on sales Kes1 sales commission will apply to all the vendors who will be selling their product on VeeshAfrica platform

Price markup of 3% Price markup will apply to those vendors who will require product marketing services through VeeshAfrica

Payment options

  • Card Payments
  • Mpesa
  • Equitel
  • Airtel Money
  • Cash on Delivery

Delivery policy timeline

Delivery should take 1 to 3 days working days

Type of delivery

  1. In house pickup – any delivery hub across Nairobi town
  2. In person delivery – door to door delivery
  3. Outsource delivery services

This policy will be reviewed periodically

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